1. Returns
1.1 Return Eligibility
We accept returns within 7 days from the date of delivery for most items, provided they are new, unused, and in their original packaging.
1.2 Non-Returnable Items
Certain items cannot be returned, including:
Products that have been used, opened, or altered
Custom or personalized items
Digital products or software
Clearance or final sale items
1.3 How to Initiate a Return
To request a return, please contact our customer service team at info@printerdealzone.com with your order number and details of the item you wish to return.
2. Return Process
2.1 Approval & Instructions
Once your return request is approved, we will provide detailed instructions on how to return the item(s).
2.2 Return Shipping Costs
Customers are responsible for return shipping costs, except in cases where the return is due to an error on our part or a damaged/defective item.
We recommend using a trackable shipping method to ensure safe delivery. We are not responsible for lost or damaged returns.
3. Refunds
3.1 Refund Process
Refunds will be issued to the original payment method once the returned item has been received and inspected.
3.2 Processing Time
Refunds are processed within 3 business days after receiving the returned product.
3.3 Shipping Costs
Shipping costs are non-refundable unless the return is due to a defective item or an error on our part.
4. Damaged or Defective Items
4.1 Reporting Damages
If you receive a damaged or defective item, contact us immediately at info@printerdealzone.com with details and photos of the damage.
4.2 Resolution Options
We will either send a replacement or issue a full refund, at our discretion.
5. Exchange Policy
We do not offer direct exchanges. If you need a different size, color, or model, please return the original item and place a new order.
6. Late or Missing Refunds
6.1 Processing Delays
If you haven’t received your refund within the expected time frame, please check with your bank or credit card provider, as processing times may vary.
6.2 Contact Support
If your refund is delayed beyond the expected time frame, please reach out to us at info@printerdealzone.com.
7. Contact Us
For any questions or concerns regarding returns and refunds, feel free to reach out:
📧 Email: info@printerdealzone.com
📍 Address: 726 Broadway, New York, NY 10003, USA
Thank you for shopping with PrinterDealZone! We are committed to making your return and refund process as smooth and hassle-free as possible.